Legal & Account Access FAQ
We collect your name, email, phone number, date of birth and address during account signup. When you deposit via DANA, OVO, GoPay or QRIS, we receive transaction records. We also log your IP address and device type for security. All this is encrypted and used only to verify your identity and process payments.
Your active account data stays as long as your account exists. After you close your account, we keep records for seven years to meet compliance rules. Game history and transaction logs are retained for your account review and legal compliance where applicable in Indonesia.
Yes. Open your account menu, go to Settings > Legal & Privacy and click 'Request My Data' or contact live chat. We'll send you a copy of what we hold within 14 business days. Deletion requests are granted where local law permits and don't conflict with legal holds.
Only our support team, payment processors and fraud prevention systems can access your data. We never sell or share your information with third parties for marketing. Bank transfer records and DANA/OVO/GoPay transactions are visible only to you and the relevant payment provider.
Use the 'Forgot Password' link on the login screen to reset it immediately. If you believe someone accessed your account without permission, contact live chat or email support right away. We can freeze your account, verify your identity and help you regain secure access within hours.
Account access and service availability depend on local law where you are located. We operate under the terms of service you agreed to at signup. If you have questions about legal compliance in your region, contact our support team — they can clarify what applies to your account.
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