Your Questions About Our Terms Answered
You must be of legal age where local law permits. Account holders typically must be 18 or over in their jurisdiction. We verify age during identity check before your first withdrawal. If you have questions about your local laws, contact our support team via live chat.
No. Creating multiple accounts violates our terms and may result in account suspension and forfeiture of funds. We monitor for duplicate accounts using email, phone and payment method verification. One account per person, per household.
Violations such as using bots, collusion with other players or exploiting game bugs can result in account suspension and forfeiture of any outstanding balance. We investigate reports thoroughly and notify you of any action before funds are retained.
Withdrawals to DANA, OVO, GoPay and QRIS typically process within 5–15 minutes after verification. Bank transfers may take 1–3 business days depending on your bank. Times may vary during high-volume periods.
You can update your phone number, email and address in Settings > Account. Your name and date of birth are locked after your first verified withdrawal for security. To modify locked fields, contact support with identity proof and they will assist.
We store your name, date of birth, email, payment method, IP address, transaction history and account activity. After you close your account, we retain this data for two years to comply with financial regulations, then delete it securely.
The complete terms document is available at the bottom of this page and in your account Settings > Legal Documents. You can download a PDF copy anytime. For translations or clarifications, our support team is available via live chat seven days a week.
